You will receive the best support for most products when you go directly to the manufacturer. If you are not satisfied with you product or service, Lawson will work with you to help handle your problem. Lawson does not support computer programs like CorelDRAW, Illustrator or Photoshop. If you don't understand computers and do not wish to call in a local support person for help, we offer computer and software assistance at very reasonable rates. Telephone Support is offered via pre-paid packages or on a per/incident basis. Pricing is $50.00 per/incident (i.e. question) or you can purchase a 3 Question Package for only $99.00 (1-Incident Item #799-115-5-EA / 3-Incident Discounted Package Item #799-115-6-EA).